Privacy Policy

Updated as of 20 Jan 2026

 

At Home Nursing Foundation (“HNF”, “we”, “us”, “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Carers Hub, HNF’s digital platform connecting caregivers, care recipients, and families, and its related services (together, “the Portal”). 

 

1. About This Policy

1.1 The terms “Carers Hub”, “we”, “our”, or “us” refer to the platform owned and operated by Home Nursing Foundation (HNF). The terms “you” or “your” refer to any person using or accessing Carers Hub.

 

1.2 The term “Personal Data” refers any data about an individual who can be identified from that data, or from that data and other information to which HNF has access. This includes personal data you provide and data collected through Carers Hub, such as names, email addresses, phone numbers, caregiving information, photos, and video images.

 

1.3 This Policy should be read together with the Carers Hub Terms of Use, which together explain your rights and responsibilities when using the Portal.

 

2. Scope of This Policy

2.1 This Policy applies to all Personal Data collected, used, disclosed, or processed by HNF through Carers Hub. By using Carers Hub, you consent to the collection and use of your Personal Data as described herein.

 

3. Information We Collect

3.1 Through Carers Hub, we may collect the following types of information:

1. Account information: username, password, email address, mobile number
2. User profile data: age, gender, marital status, employment, postal code
3. Caregiving-related information: details about the person you care for (e.g., primary condition caring for, level of care needs, relationship to the care recipient)
4. Service usage data: activity logs, reviews, history
5. Technical data: IP addresses, browser type, device information, usage analytics

 

4. How We Use Your Personal Data

4.1 We may use your Personal Data collected through Carers Hub to:

1. Operate, maintain, and improve the Portal and its features
2. Support your use of the Portal (e.g., notifications, reminders, personalised content)
3. Send updates, newsletters, or events (with your consent)
4. Provide information on events, conferences, seminars or workshops
5. Process registration for events and/or services
6. Process volunteer registration
7. Process and administer received donations
8. Respond to feedback and inquiries to improve our quality of service
9. Investigate complaints, claims, and disputes
10. Comply with legal and regulatory obligations (e.g., Personal Data Protection Act 2012)

 

5. Sharing of Personal Data:

5.1 We may share your data collected through Carers Hub with the following external parties or organisations to fulfil our services to you:

1. Social service agencies or healthcare partners
2. Event organisers
3. Insurance companies (where relevant)
4. Survey or research companies
5. IT vendors, cloud hosting companies, and technical service providers
6. Government agencies or regulators (if required by law)

5.2 We do not sell your Personal Data to any third parties.

 

6. Managing Your Personal Data (Consent, Access & Control)

6.1 Obtaining Consent

6.1.1 Before we collect, use, or disclose your Personal Data through Carers’ Hub for purposes not listed in this Privacy Policy, we will further inform you of such purposes and obtain your consent. We will not collect more Personal Data than is necessary.

6.1.2 In some cases, consent may be deemed given if you voluntarily provide your Personal Data for a clearly stated purpose (e.g., applying to be a forum moderator).

 

6.2 Withdrawal of Consent

6.2.1 You may at any time withdraw your consent that you provided for the collection, use and disclosure of your Personal Data. You may withdraw consent and request us to cease using and/or disclosing your Personal Data for any or all the purposes above by submitting your request in writing or via email to our Data Protection Officer.

 

6.3 Access & Correction of Personal Data

6.3.1 You may get in touch with the Data Protection Officer (DPO) if you have the following queries:

1. any questions or feedback relating to your Personal Data or our Privacy Policy
2. request to withdraw your consent to any use of your Personal Data as set out in this Privacy Policy
3. make corrections to your Personal Data records

 

Data Protection Officer

Contact: 6854 5555

Email: dpo@hnf.org.sg

Address: Home Nursing Foundation

               490 Lorong 6, Toa Payoh HDB Hub

               #05-10, Singapore 310490

 

7. Cookies and Tracking Technologies

7.1 We use “cookies” to collect information about your online activity on our website to improve your browsing experience and understand how users interact with the site. Cookies help us to recognise returning users, remember your preferences, and analyse site traffic and usage patterns.

7.2 You may choose not to accept cookies by turning off this feature in your web browser. Note that by doing so, some of the features may not work properly if cookies are disabled.

 

8. Retention of Personal Data

8.1 We will not keep your Personal Data longer than it is needed for the purpose for which it was collected, or if there are legal requirements for us to retain it.

 

9. Changes to This Privacy Policy

9.1 We may update this Privacy Policy without prior notice at any time. Updates will be posted on this page with a revised effective date. Continued use of Carers Hub constitutes acceptance of the updated policy.

 

10. Governing Law
10.1 This Policy and your use of CarersHub.SG will be governed in all respects by the laws of the Republic of Singapore.